Are You Prepared for a Repair Bill in Your First 12 Months of Ownership?

Buying a used vehicle should be exciting. An unexpected repair shortly afterwards can quickly change the experience for both the customer and the dealership.

A well-explained warranty gives the customer a clear route to follow if something goes wrong. It also helps the dealer set realistic expectations before the vehicle leaves the forecourt.

Start with a clear explanation

The most useful warranty conversation is specific. Explain the level of cover, the main exclusions, the claim process and where the customer can find the full terms. Avoid describing cover as universal or unlimited.

The certificate and policy terms supplied with the warranty are the full rules. Encourage the customer to retain them and check them before authorising repairs.

Make the claims route easy to find

Customers should know who to contact, what evidence may be needed and why repair work should not begin before approval. A simple handover prevents confusion later.

Love Warranty's current service timings are a first human response within 24 hours, a decision within 72 hours of the requested evidence being submitted, and payment within 3 working days after approval. Individual claim outcomes remain subject to the applicable terms.

Protect the relationship

Warranty is not only a product discussion. It is part of the ownership experience. Clear information at handover gives the dealer and customer a shared understanding if a repair issue arises.

Love Warranty cover is supplied through participating dealers. Customers who already have cover can use the Help area to check their next step.